St Joseph’s Catholic Academy

Ragworth Road
Norton
Stockton on Tees
TS20 1HR

01642 360401

office@stjosephsnorton.bhcet.org.uk

Have a question? Send us a message

 

Headteacher: Mr A. McGeeney

For general enquiries, please contact:
Mrs S. Hart (Admin Assistant)
Mrs A. Billing (Office Manager)

SENDCo: Mrs L Ellis

Chair of Governors: Mrs J Douglass

Correspondence for the Chair of the Board of Directors should be sent to:
Y Coates, c/o Bishop Hogarth Catholic Education Trust, The Headlands, Darlington, Co Durham, DL3 8RW

Contacting us regarding a complaint

Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:

  • Firstly, contact the appropriate school staff directly to allow for matters to be solved informally. 
  • If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved. 
  •  If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel. 

If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.