St Joseph’s Catholic Academy
Ragworth RoadNorton
Stockton on Tees
TS20 1HR
01642 360401
Headteacher: Mr A. McGeeney
For general enquiries, please contact:
Mrs S. Hart (Admin Assistant)
Mrs A. Billing (Office Manager)
SENDCo: Mrs L Ellis
Chair of Governors: Mrs J Douglass
Correspondence for the Chair of the Board of Directors should be sent to:
Y Coates, c/o Bishop Hogarth Catholic Education Trust, The Headlands, Darlington, Co Durham, DL3 8RW
Contacting us regarding a complaint
Please note, if you have any concerns, or wish to make a complaint, the following protocols must be followed:
- Firstly, contact the appropriate school staff directly to allow for matters to be solved informally.
- If a complaint remains unresolved, a stage 2 formal complaint must be set out in writing and sent to the Headteacher or Chair of the Local Governing Committee as appropriate. From here, a formal investigation will be underway. Once an investigation is complete you will be made aware of the outcomes and how the issue will be resolved.
- If you remain dissatisfied, you may request that your complaint be heard by the complaints appeal panel.
If you have a complaint or concern relating to trees, kindly refer to the guidance before making contact.